By default, every single-answer question in a web survey has an additional radio button labelled “N/A”. It is possible to remove the buttons globally, throughout the survey.
The reason for the global “N/A” button is that once a respondent has selected one of the radio buttons for a question, they can’t go back and skip the question. One button will always be selected from then on. The “N/A” button allows them to choose not to answer the question.
That said, if you still don’t want the “N/A” buttons, here’s how to remove them:
- With the questionnaire selected, on the Document menu, select Properties.
- Select the HTML Page tab.
- Uncheck the box that says “Always add N/A radio button so respondent can clear.”
- Click OK.
You can also add or remove the “N/A” button for individual questions by editing the scale. Note that this will affect ALL questions that use the scale. To do this for an existing question:
- Double-click the question tile.
- Go to the Scaled Entry tab.
- Click the Edit (pencil barrel) button under Scale Selection.
- Under Answers, check (or uncheck) the box next to Add Explicit N/A.
- Click OK, and click OK again.
You can also use this dialog box to customize the text of the “N/A” button.
Apian Software uses dedicated servers at a tier-one managed host for its Web survey hosting. The data center provides 100% network uptime through a redundant network architecture, redundant Internet connectivity through multiple providers, and both battery and generator backup. Technicians monitor the servers and network 24/365, and are available on-site to perform routine maintenance after hours or address any issues when they occur. Data center access is restricted to background screened personnel and uses biometric as well as password protocols to regulate access.
Within the data center, Apian uses high-speed dual processor servers to ensure quick processing of survey responses. A hardware firewall screens incoming requests before they reach the “hardened” server processing your survey responses. Data is protected by RAID arrays and regular backups. Apian’s survey processing engine and server architecture were designed to maximize security and to virtually eliminate the impact of one survey’s load on another. Projects do not share data files or database entries. There are continuous automatic software monitors on server performance as well as routine reviews by Apian staff of performance logs.
Most QuestionWeb projects do not involve any Apian contact with customer data and files. However, should a support issue require Apian work with customer data/files to resolve, the following security protocols will apply. Apian’s Seattle staff connects to the Web servers through a virtual private network (VPN) which encrypts all project files while in transit. Within Apian’s network, access to survey projects is restricted using group permissions policies. You are primarily responsible for the safety of your data. Please download your data regularly, and back up and archive according to your own policies. Survey data files will no longer be available after your QuestionWeb folders have expired, or after you have replaced the survey with a new one.
For our clients downloading data using the web-based Control Panel interface, 128bit SSL encryption protects your files during the download process. QuestionWeb also offers SSL encryption for the surveys themselves (as an optional add-on feature), protecting respondents’ submissions between their desktops and our servers.
When logging in to the QuestionWeb server using an FTP program, the host name should be: